The General section provides a high-level overview and control over the entire messaging system. Here, you can configure global settings, monitor the status of messaging queues, and view logs of all sent communications. It’s the primary dashboard for ensuring your notification system is healthy and operational.
View statistics on sent messages, delivery rates, and channel usage.
Define default behaviors, such as “do-not-disturb” hours or system-wide alert priorities.
Access a complete, searchable history of all notifications sent from the platform.
Properly managing who receives notifications is critical. The Recipients section allows for precise control over contact lists and user groups, ensuring that alerts are targeted, relevant, and effective.
Create and manage individual recipients or group them by role, department, or location (e.g., “On-Duty HVAC Technicians,” “Security Supervisors”).
Define automated escalation chains. If a primary recipient doesn’t acknowledge an alert within a set time, the message is automatically forwarded to the next person in line.
Manage various contact methods for each user, including email, SMS (phone number), and push notifications via the FMCC mobile app.
This section is dedicated to configuring the channels and credentials used to dispatch messages. By managing “Senders,” you can integrate the FMCC with your organization’s existing communication tools and services.
Create and customize pre-defined message templates for different types of events (e.g., critical alarms, maintenance reminders, system reports) to ensure consistency and clarity.
For advanced integration and automation, the Messaging API provides a secure and powerful interface for developers. The API allows external systems and custom scripts to leverage the FMCC’s robust messaging capabilities.
Access a set of well-documented endpoints to trigger messages, manage recipients, and query message statuses programmatically.
Utilize API keys and tokens to ensure that only authorized applications can send messages through your FMCC instance.
Build custom solutions, such as integrating the FMCC with third-party helpdesk software, enterprise chat platforms (like Slack or Microsoft Teams), or other business systems.